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- Why Melita
We know that getting a business connected is different from a residential installation. That's why we have a team of specialised Melita Business installers who will get you connected to our fibre optic network within 2 working days. Whilst your business is up and running, our Business installers will continue with any additional works in the fastest, least disruptive way possible.
Melita Business Account Managers are assigned by industry segments, so your contact will better understand your needs to better serve your needs.
We place a premium on being available to support your business and answer any queries quickly and seamlessly. If you need to contact us your query will be assigned to a single point of contact, a person who specialises in the type of support you need, and who will be responsible for ensuring quick resolution and keeping you updated.
Choose your preferred contact method whether it's online chat, visiting our Mriehel service centre or any of our retail outlets, calling 2727 3535 or directly contacting your account manager.
With Melita Business you'll be connected to the internet over a mature network with fully redundant international connectivity, constantly monitored and maintained by Melita technicians. We take reliability very seriously and commit to strict Service Level Agreements (SLA) with a clear uptime commitment.
Your connection will be reliable and fast -we promise our internet customers that they will reach their subscribed download and upload speeds when connected directly to the internet via a wired connection.
We understand that business productivity is of utmost importance. We also understand that many times a business' productivity depends on the products and services we provide. If something goes wrong, your business will be serviced by specialist technicians and engineers who are fully dedicated to our Melita Business customers, ensuring your services are fully restored as smoothly, and as soon as possible. Melita Business customers enjoy a repair SLA which will be between 4hours and 1 working
Always a pleasure to work with Chanel. No matter how many times you call her about a problem, she's always very pleasant and professional. She has always been most helpful and always delivered her best service in the least possible waiting time. Service has always been good but since having Chanel looking after us, service has been exceptional. I thank her for her work and her excellent Customer Service. She has certainly made my life easier at work with problems arising on a regular basis at the office.
77 Great Estates
In sales the mottos "the client is always right", "give good customer service" are both adhered to fully by Chanel. She always goes out of her way to solve problems when they arise both quickly and efficiently. Even giving up her own time to meet with Sim cards whilst attending a private function. Now that is what you call Customer Service!
Luxfair Real Estate
We have been using the services of Melita for a number of years. The service has been commendable throughout. The team at Melita have gone out of their way on several occasions to provide us with solutions when faced with issues which for us were critical and time sensitive. On the day-to-day service we have always received a timely response to our requests. The approach is professional, yet friendly. I would certainly recommend Melita’s services.
AquaBioTech Group conducts over ninety-nine percent of its work abroad and relies heavily on the quality of its internet connection, even before the COVID-19 pandemic pushed even more meetings online. The company has been using Melita in our offices and all our staff accommodation for over twelve years and we are very happy with their service provided through our dedicated account manager who is always willing to help us with both new installations and any problems we encounter.
Lisa C. Dowdall
We have been a customer of Melita for a number of years and they have always been a very competitive provider of cost-effective telephone and internet services, creating packages that meet our business needs and requirements. Melita have provided us a highly professional service and any problems encountered have always been dealt with efficiently. We look forward to continually working with Melita.
Thank you for your lovely words. It has been an absolute pleasure working with you, Chanel. We have been working with MELITA for a number of years now and like with any business today, your services is one of the most important pillars of the operational part of the business. Chanel Pace has always been consistent and efficient and has always gone out of her way to accommodate our requirements.
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