Melita Business Duo Pack 03/01/2017


The following are the Terms and Conditions applicable in respect of the Melita Business Duo Pack 2017 (“the Bundle”) being provided to new or existing corporate customers (“the Customer”) by Melita Limited (“Melita”). Access to and use of this Bundle is subject to the following Terms and Conditions. For more information, please contact 100 from your Melita Mobile number, or +356 27273535 from any other network.

1.This Bundle will start from the 30th January 2017 and will continue thereafter unless and until it is terminated by Melita.

2. In order to benefit from the benefits of the Bundle as outlined in these Terms and Conditions, the Customer agrees to subscribe to the Melita Business Duo Pack either for a minimum Initial Term of twenty-four (24) months or on a month-on-month basis at an additional monthly cost of €10. Customers who are already subscribed to one or more services, may opt to switch to the Bundle covering both services subject to signing up to a new Agreement. Residential customers are not eligible for this Bundle.

3.A Customer subscribed to the Bundle shall benefit from the following:

1. A 60Mbps, 120Mbps or 250Mbps connection depending on Customer’s choice of connectivity speed;

2. A Fixed Telephony business subscription with unlimited calls to Melita’s local fixed line numbers and 500 free minutes towards any other fixed lines.   Calls to other local fixed networks are charged at €0.10 (inc VAT) per call and calls to all local mobile networks are charged at €0.012 (inc VAT) per minute.  All charges include VAT but exclude any other taxes.


 Business Duo M Business Duo L  Business Duo XL  Business Duo XXL
Monthly access fee (inc. VAT)   €35 €45  €55  €85
Calls to Melita (Fixed)   Unlimited Unlimited  Unlimited  Unlimited
Free Minutes to local fixed lines   500 500  500  500
Other Calls to local fixed lines €0.10c/min €0.10c/min €0.10c/min €0.10c/min
Calls to local Mobile Networks  €0.012c/min  €0.012c/min €0.012c/min €0.012c/min
Internet Connection   60Mbps 120Mbps 250Mbps 250Mbps
Upload Speed   5Mbps 8Mbps 15Mbps 20Mbps
Email Accounts   20 20  20  20
Mailbox size   300MB per mailbox 300MB per mailbox 300MB per mailbox 300MB per mailbox


4. All applicable connection and/or installation fees are due upon installation of the service. New Customers subscribed to the Bundle shall be liable to pay a monthly access fee for the Internet and Telephony services subject to the package chosen as indicated in the table below. The monthly access fee level determines the different benefits and terms of use available to the Customer. All charges shall be due as of the date that the service is installed. The monthly access fee cannot be redeemed for cash or usage. If the free minutes are not utilised by the Customer within the bill cycle the remaining free minutes will be lost and not carried forward. Unutilised minutes cannot be redeemed for cash or otherwise transferred to another Customer. Calls to international numbers, calls whilst roaming, premium calls/SMS are excluded and will be charged at the standard tariff rate.

5. Customers subscribing to the Bundle can at any point in time opt to subscribe to the International Minutes add-ons. The extra charge for these International Minutes will depend on the particular add-on. Should the Customer decide to unsubscribe to such add-on Customer will lose all related benefits such as remaining credit balance etc.

6. The Bundle shall only be available on the same account and may not be transferred. Customer subscribed to this Bundle must remain subscribed to all the services in the Bundle throughout the Term. If the Customer terminates or disconnects the Bundle, Clause 10 of the Standard Terms and Conditions shall apply.

7. In the eventuality that the Customer at any time fails to meet any of the payments due, Melita reserves the right to suspend/terminate the Bundle with respect to that particular Customer.

8. Melita reserves the right to monitor and control data volume and/or types of traffic transmitted via your service and in the event your use of the service risks degradation of service levels to other customers, puts our system at risk, is not in keeping with the Acceptable Usage Policy and/or does not comply with your Agreement and these terms, Melita reserves the right to reduce the speed, suspend or terminate your Service or restrict certain type of traffic on your Service.  If, in the reasonable opinion of Melita, the Customer’s use of the service is excessive, Melita may ask the Customer to moderate his/her usage. If after Melita has informed the Customer to moderate his/her usage, the Customer fails to do so, Melita reserves the right to suspend or terminate the Customer’s service or migrate him to another product. During any time of reduction, suspension or restriction you will remain liable for the payment of your monthly service charge. This Bundle is subject to the Traffic Management Policy which is accessible by visiting

9. These Terms and Conditions must be read in conjunction with the Standard Terms and Conditions (the “Agreement”), Melita’s Acceptable Usage Policy and any other applicable terms and conditions. Access to the terms and conditions specific to a particular promotion or offer is available by visiting

10. Melita shall have the right to vary these Terms and Conditions at any time by giving the Customer 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to migrate on to a different package or terminate the service without incurring any penalty during the 30 day notice period. Your continued usage of our service beyond this notice period will be deemed your acceptance of the changes