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Where are you travelling?
Travelling To EU & UK?
Click hereTravelling Outside EU & UK?
Click hereRoam Like At Home applies to the following EU/EEA countries
When you travel within the EU & UK you’ll be able to use your phone as you do in Malta, without extra charges, and incoming calls or SMS will be free. If your plan includes allowances for calls, SMS or data, your usage in the EU & UK will be counted exactly as if you were at home in Malta, and if you use more than your monthly allowance any charges will be charged as if you were in Malta.
However, if your plan includes free calls or SMS allowances to Melita numbers, it’s important to remember that as soon as you leave Malta you won’t be using the Melita network. Calls or SMS to Melita numbers will be deducted from any allowances of calls or SMS to other networks, or your standard rates to call or send SMS to other networks will apply.
None of the countries above? Click Here
If you are visiting one of these European countries which aren’t within the EU roaming charges apply:
Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, Guernsey, Jersey, the Isle of Man, Kazakhstan, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Russia, Serbia, Switzerland, Turkey, Ukraine.
Check how you can Roam Like At Home
Which mobile plan are you roaming on?
What type of post-paid plan do you have?
Here is how you can roam like at home
See available networks and connectivity details by selecting the EU country you will be travelling to
Check your roaming
rates outside the EU/EEA
Where will you be travelling?
Useful information
Emergency service information
112: EU emergency number available everywhere in the EU, free of charge.
How does it work?
- Call 112 from fixed or mobile phones to contact any emergency service: ambulance, fire fighters or police.
- A specially trained operator will answer any 112 call. The operator will either deal with the request directly or transfer the call to the most appropriate emergency service.
- Operators in many countries can speak their national language, English or French.
- Operators can identify where caller is physically located and will pass this location to the emergency services for quick help.
- 112 is used in some countries outside the EU – such as Switzerland and South Africa – and is available worldwide on GSM networks. This means you can dial 112 from a mobile anywhere in the world and get help.
Do Remember
- In some countries 112 functions alongside national emergency numbers.
- Denmark, Estonia, Finland, Malta, the Netherlands, Portugal, Romania and Sweden use 112 as their only national emergency number.
- 112 operators are only for emergencies. They do not provide traffic and weather reports, general information or answers to queries.
- Hoax calls to 112 waste the time and money of the emergency operators. They can also be dangerous; in many countries hoax calls to emergency services are a criminal offence.
eCall
New cars are equipped with eCall technology, which automatically dials 112 in the event of a serious road accident and communicates the vehicle’s location to the emergency services.
Other emergency information
116 000: missing children
116 000 is the hotline for missing children, available in all 27 EU countries.
The hotline can be used to report a missing child; it also provides guidance and support to the families of missing children.
When you’re travelling in the EU, remember to take your European Health Insurance Card (EHIC) with you. If you need emergency medical care, the EHIC card will simplify the paperwork and help you get refunded for any public health care expenses.
Melita wishes you safe travels.
Quality of service during roaming
The above information gives the network generations and technologies that are available in optimal conditions. While Melita aims to provide customers with the best possible roaming service, some aspects are not fully within our control.
Whilst roaming, the service quality relies on the roaming partner’s network build, quality, coverage and technological factors, other third party influences and local policies. This might lead to a lower quality of service when compared to using the service locally: issues such as dropped calls, lost or undelivered SMS, slower internet speeds or other connectivity issues may occur.
Other factors include, but are not limited to: roaming network coverage limitations based on geographical, architectural limitations, number of users on the network and within the same area as well as other seasonal activities and circumstances, weather conditions, temporary and permanent service outages, roaming capacity and bandwidth limitations as well as other non-disclosed service quality preferences and priorities of the third party roaming service providers over which Melita has no control. These factors might result in significant differences on the upload and download speeds when roaming compared to the speed and service in Malta.
Content and application-specific access and service quality may be affected whilst roaming based on the content provider’s policies, technological limitations and how certain locations, countries and geographical regions are serviced by the service providers. All these imply that the service level might vary as it might be localised or more restricted during roaming. Certain content applications may also consume a larger amount of data whilst roaming, leading to data allowances being used up more quickly.
To ensure the best possible experience Melita encourages customers to always keep their handsets and other devices up to date, by installing the latest operating system plus checking device settings to enable, or control service access. In case of roaming service disruption manual network selection as well as resetting your connection by rebooting the device and/or turning on and off airplane mode is recommended to ensure the best possible experience.